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Armor/AFV
For discussions on tanks, artillery, jeeps, etc.
Dragoncare
gregcctrn
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British Columbia, Canada
Joined: January 09, 2013
KitMaker: 323 posts
Armorama: 108 posts
Posted: Tuesday, March 05, 2019 - 06:17 PM UTC
Does anyone have a ticket in with Dragoncare at this time??

In the past my experience has been pretty good; albeit I have only ever had one claim that I had to put in a couple of years ago.

I opened a Ticket in early December 2018.

On December 27, 2018 I received a request asking me to submit supporting documentation. I submitted the requested information that same day; since that time I have heard nothing.

On February 2nd I received an email informing me that it was Chinese New Year, and my request was being taken care of. It is now March 6, 2019 and still nothing.....

Is this normal?? Based on my previous experience it is quite slow..or perhaps my first experience was uniquely a good one.
b2nhvi
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Nevada, United States
Joined: June 17, 2016
KitMaker: 935 posts
Armorama: 849 posts
Posted: Tuesday, March 05, 2019 - 06:54 PM UTC
Use to have good luck with the US office in Southern Cal.That was years ago. Then they moved. Of late been having the same issue. Sent request for parts. Sent requested documentation. Nothing....
Biggles2
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Quebec, Canada
Joined: January 01, 2004
KitMaker: 7,145 posts
Armorama: 5,762 posts
Posted: Wednesday, March 06, 2019 - 03:07 AM UTC
"Dragon Don't Care". I haven't found them very helpful either.
MAROT79
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Hungary
Joined: September 10, 2017
KitMaker: 10 posts
Armorama: 7 posts
Posted: Wednesday, March 06, 2019 - 04:06 AM UTC
Hi,

I've opened a ticket at Dragoncare in May2018.
I sent all the requested documents and invoices, and I was told that the needed parts are under production (???). In September I asked the status of the parts, and I was told that they are under production, and perhaps in October they will be complete... (At this point I was thinking how kits are produced at Dragon, since a few part need four months to be done...)
... And in January 2019 I asked them again what the hell is the issue, and last week 1March2019! they replied that the parts are ready to shipment...
Sooo, I eagerly wait to the parts to arrive...

Adam

Charlie-66
#186
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Texas, United States
Joined: May 24, 2006
KitMaker: 730 posts
Armorama: 711 posts
Posted: Wednesday, March 06, 2019 - 04:21 AM UTC
I had an open ticket on a very simple issue. Sent the documentation they requested, and heard nothing back.
jwest21
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Pennsylvania, United States
Joined: October 16, 2006
KitMaker: 3,326 posts
Armorama: 3,080 posts
Posted: Wednesday, March 06, 2019 - 05:10 AM UTC
Last time I had a ticket with them, I sent everything and heard nothing for a few months and then the part showed up
ivanhoe6
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Wisconsin, United States
Joined: April 05, 2007
KitMaker: 1,786 posts
Armorama: 1,093 posts
Posted: Wednesday, March 06, 2019 - 05:12 AM UTC
Still waiting....
marcb
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Overijssel, Netherlands
Joined: March 25, 2006
KitMaker: 1,003 posts
Armorama: 990 posts
Posted: Wednesday, March 06, 2019 - 05:59 AM UTC
It's hit and miss,

Sometimes it works, sometimes not.

I asked for missing sprues to complete my Sdkfz 7/1 with armored cab, and there was communication, but in the end nothing happened.

Not sure if this was due to the fact that the missing sprue wasn't on the sprue diagram in the kit.
gregcctrn
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British Columbia, Canada
Joined: January 09, 2013
KitMaker: 323 posts
Armorama: 108 posts
Posted: Sunday, October 20, 2019 - 05:46 AM UTC
Two months shy of one year since putting my claim in with Dragoncare....and the phrase "Dragon-don't-care" is living up to it's name.
Kevlar06
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Washington, United States
Joined: March 15, 2009
KitMaker: 3,057 posts
Armorama: 1,713 posts
Posted: Sunday, October 20, 2019 - 07:15 AM UTC

Quoted Text

Two months shy of one year since putting my claim in with Dragoncare....and the phrase "Dragon-don't-care" is living up to it's name.



We've gone on "ad infinitem" with Dragon Care in many other posts. I can't defend them, but...it should be understood by all modelers that manufacturers delve into already produced kits to get spare or replacement parts, and they don't just go out and make new parts just for you. When those kits are sold or otherwise used up, you're going to have to wait until a subsequent production run. Subsequent production runs depend on demand and sales. So there may be some kits you'll never get a spare part for from the manufacturer. It might be better to ask for help from other modelers. Out of curiosity, what's the kit you're looking for parts?
VR, Russ
ivanhoe6
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Wisconsin, United States
Joined: April 05, 2007
KitMaker: 1,786 posts
Armorama: 1,093 posts
Posted: Sunday, October 20, 2019 - 10:49 AM UTC
Got a brand new one (3 weeks ago) and STILL waiting on this one too!
TopSmith
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Washington, United States
Joined: August 09, 2002
KitMaker: 1,436 posts
Armorama: 1,366 posts
Posted: Sunday, October 20, 2019 - 11:44 AM UTC
It is my belief that if they do not have a returned or damaged kit to part from then you do not get a part.
ivanhoe6
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Wisconsin, United States
Joined: April 05, 2007
KitMaker: 1,786 posts
Armorama: 1,093 posts
Posted: Tuesday, October 22, 2019 - 10:39 PM UTC
GOOD NEWS!! Maybe....
I got an Email asking for my mail address on my latest "Help Desk Ticket"! Time shall tell if they do "care".
Hang in there Greg !